ORDER MANAGEMENT

If your payment is successful, you will immediately see the "Order confirmed" page with a summary of the purchased products and some information that may be useful to you.

If you do not receive an email, please ensure that the email entered at checkout is correct and active. Due to high traffic during drops, the email may arrive with a few minutes delay.

If the system does not accept your order, we recommend checking that the transaction was successful. You can always contact us for further assistance (help.kony@gmail.com).

The order is processed only after the payment has been successfully registered. You will receive an email with the tracking number as soon as it is shipped. If you do not receive the email (also check your "spam" folder), please contact us.

A further email with the courier link will be sent to you when the goods leave our warehouse.

Orders that have been placed and processed cannot be modified. However, if the goods have not yet been shipped, a modification request can be made via email, and we reserve the right to autonomously decide on the matter. Kony reserves the right to refuse an order if PayPal is unable to receive verification from the Customer's bank.

It is not possible to combine multiple orders into a single shipment, as our order management system automatically generates a shipping label for each order.

Requests related to orders from accounts other than those from which the purchase originated cannot be fulfilled.

Shipping

Deliveries are made by Poste Italiane (or SDA) in Italy.

Shipping costs, unless special promotions are communicated to customers on all social channels, are:

Italy: €5.90

Delivery Times

Orders for products available in stock are processed and handed over to the courier as quickly as possible, usually within 1-3 working days from the order confirmation received via email.

All orders are shipped via express courier Poste Italiane, with the following delivery times:

Italy: delivery in 1-3 working days from the shipping date

Shipping Address

To ensure correct delivery times, we ask you to fill in all the required fields for the shipping address. We ask you to include the name of the company, office, or public activity and their opening hours when it is not a home delivery. Kony is not responsible for any errors or omissions in the customer's address. For any information, please contact help.kony@gmail.com.

An order that has been processed and already entrusted to the courier can only have its address changed by contacting the courier directly.

Damaged or Tampered Packaging

Kony is not responsible for any delays or damage to products. If you receive damaged or tampered packaging, we ask you to refuse delivery or, if applicable, sign for conditional acceptance. We strongly recommend photographing the packaging before and after opening the package itself. If the products are damaged, please contact the courier.

Any issues regarding the physical integrity, correspondence, or completeness of the received products must be reported within two days of delivery by sending an email.

Problem with the Order Received

In case of an incorrect/missing/defective item, contact us at help.kony@gmail.com, indicating the order number and missing products or images of the incorrect/defective item. In the latter case, please indicate your preference between item replacement and refund.

Customer's Failure to Collect

In the event of failure to collect the goods held in storage at the courier's warehouses within five working days due to repeated inability to deliver, the order will be automatically cancelled, and the courier will return the package to our premises. In this case, the customer is required to reimburse Kony for double shipping costs (outbound to the Customer and return to the premises).

Other Information

In case of refusal of delivery, or in case of inability to deliver the shipment for reasons not attributable to Kony, shipping costs for delivery and return of the goods will be deducted from the refund. Storage costs may be charged to the customer if delivery cannot be finalized due to any customer-related issue.